Choosing Your Online Faxing Service Provider and Plan
• Online Fax
The great news about online faxing service providers is that they are not expensive and they are flexible in terms of offering plans that match with your fax traffic volume; you don’t pay just to have a service without consideration of how much you actually use it.
You don’t have to worry whether the service has the capacity to handle your fax traffic volume. And you don’t have to be wary that you might be hit with hidden charges.
As you review the offerings of online faxing service providers, you will find that many of them offer multiple plans. Good advice is to choose a plan that gives you what you need to meet your specific faxing needs.
Of consideration are:
• The number of incoming and outgoing fax pages you anticipate you will have each month
• The number of users you will need (i.e., the number of email addresses you will want to establish as recipients for incoming faxes on your fax number
• How long you will need to archive fax files
• Whether you would prefer a package specially designed for corporations
• Whether you want the capability to send faxes by email
Seeking the Best Customer Service
A number of fax online providers are available, and most offer a 30-day trial period. The trial gives you a good opportunity to put test the customer service of your chosen provider. And you may want to select a provider that’s available to help you 24/7.
Gauging Your Needs to Keep Costs Economical
As you decide on a service provider, be careful to avoid any that have hidden service fees; you should have no trouble finding one that does not. Also, ensure that you don’t subject yourself to a start-up fee.
You should do your best to pay only for the amount of service you will need, based on the number of faxes you anticipate sending and receiving each month.
Most of the plans offered by online faxing service providers such as Fax89 allow a specific number of incoming and outgoing fax pages. If you exceed your plan’s limits, you will be required to pay additional, per-page fees. These fees typically range from $0.03 to $0.10 per page.
A service that can create a “blocked”/”allowed” call list is desirable, as this will prevent you from being charged for blocked calls.
Service providers may quote their rates in minutes or pages. The number of pages in a plan are often the combined total of incoming and outgoing faxes. Although the service providers state that the actual time to transmit a page may vary, page quotes are based on the assumption that one minute or less is required to transmit one 8.5 in. x 11 in. size page.
You’ll want to remember that photos create a larger file than mere text content, and consequently they are counted as more than a single page, even if they occupy only an 8.5 in. x 11 in. sheet.
Especially important: If being able to send faxes by email is important to you, ensure that the online faxing service provider plan includes that capability, because not all of them do.
Electronic fax archiving needs vary from person to person and from business to business. As you plan your online faxing strategy, you should consider how long you will need to store your faxes.
Although the majority of online fax service providers will store a copy of incoming and outgoing faxes, which you can access through the company’s Web site, they will do so for only a certain period of time before they either start charging you or delete the files. Some service providers will store your files for you in their systems for an unlimited amount of time; others set limits of 90 days, 6 months, or a year, for example.
Thinking about Premium Packages
Either from the onset of the initiation of your online faxing plan or as an upgrade, you may want to explore some of the more comprehensive plans that are available.
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